Rental tenant

AppFolio training for rental tenants

Learn the cleanest way to handle payments, maintenance, documents, move-out notice, and routine communication.

Two-minute mindset

Complete information creates a faster next action.

Use the video as a quick introduction, then follow the role-specific workflow below.

Read the video companion summary

Activate the correct portal account: Use the invitation connected to your lease and verify the property and unit before taking action.
Pay only through an approved path: Use the resident portal or another written method provided by management; never place payment details in a public form.
Make maintenance actionable: Describe what happened, where it is, when it started, current impact, entry permission, and any safety concern.
Give formal notice separately: A maintenance message does not count as move-out notice. Use the move-out intake and wait for written confirmation.

Recommended workflow

01
Activate the correct portal account
Use the invitation connected to your lease and verify the property and unit before taking action.
02
Pay only through an approved path
Use the resident portal or another written method provided by management; never place payment details in a public form.
03
Make maintenance actionable
Describe what happened, where it is, when it started, current impact, entry permission, and any safety concern.
04
Give formal notice separately
A maintenance message does not count as move-out notice. Use the move-out intake and wait for written confirmation.
05
Save confirmations
Keep receipts, request references, and management responses with your lease records.

Continue learning

Take the next step

Use the Quinn & Wilson workflow connected to this guide, or call the office if you are unsure which path applies.