Tenant in a condominium

AppFolio training for tenants living in a condominium

Understand the difference between your lease, your landlord, the condominium association, and the maintenance path for your unit or common areas.

Two-minute mindset

Complete information creates a faster next action.

Use the video as a quick introduction, then follow the role-specific workflow below.

Read the video companion summary

Identify the responsible party: Your landlord usually handles lease and in-unit obligations; the association may handle common elements and building-wide systems.
Describe the location: State whether the issue is inside the unit, at the unit boundary, or in a hallway, roof, parking, utility, or other common area.
Add photos and access notes: Include clear photos, permission-to-enter instructions, pets, alarms, and a safe callback number.
Escalate true emergencies: For fire, gas odor, active flooding, serious injury, or immediate danger, follow the emergency page instead of waiting for portal review.

Recommended workflow

01
Identify the responsible party
Your landlord usually handles lease and in-unit obligations; the association may handle common elements and building-wide systems.
02
Describe the location
State whether the issue is inside the unit, at the unit boundary, or in a hallway, roof, parking, utility, or other common area.
03
Add photos and access notes
Include clear photos, permission-to-enter instructions, pets, alarms, and a safe callback number.
04
Escalate true emergencies
For fire, gas odor, active flooding, serious injury, or immediate danger, follow the emergency page instead of waiting for portal review.
05
Watch for the response
Management may need your landlord’s authorization before scheduling work that belongs to the unit owner.

Continue learning

Take the next step

Use the Quinn & Wilson workflow connected to this guide, or call the office if you are unsure which path applies.