Life-safety emergency? Call 911.Maintenance emergency instructions

Maintenance operations

New maintenance call

Capture a maintenance issue with the information needed to triage, schedule, communicate, and close the work.

AudienceResidents and staff taking a maintenance call
AccessProperty-specific
When production intake is liveRoutine requests are reviewed during operating hours. Emergencies require an immediate phone call.
  1. Start
  2. Details
Do not wait online for an emergency

For fire, gas odor, active flooding or sewage, electrical danger, or immediate safety risk, call 911 when appropriate and the property emergency number.

Step 1 · Triage the repair

What is happening right now?

Identify the property, location, issue type, and current impact. Call instead if active damage or danger cannot wait.

Required

Preview only — online submission is not yet monitored · Call 215-885-7600 if time-sensitive